Login

Country

Cart

Your cart is empty

Refund policy

Refund Policy

Refund Policy – VitaCare™

At VitaCare™, we want you to be 100% satisfied with your purchase. Every order is carefully packaged and individually checked for quality control purposes before being shipped. Customer satisfaction is an integral part of our commitment and this is reflected in our Returns & Refunds Policy.

We are committed to providing you with products that help relieve your pain points and improve your quality of life. We believe in the effectiveness of our products, that’s why we are offering a 30-day money back guarantee.

WHERE CAN I REACH YOU?

Our Customer Care team is always available and will respond within 24 hours. Reach us at:

To expedite the process, please make sure to clearly state:

  1. Your order number

  2. Your issue/concern

  3. Your email (and first and last name) when you made the purchase

Our care team will get back to you within 24 hours.

CAN I CANCEL MY ORDER?

Orders can only be canceled within the first 12 hours they’ve been placed. After 12 hours, our team will have already registered your order in our system and with our carrier.

If it has been less than 12 hours and you wish to cancel your order, please email our support at info@vitacaretherapy.com.


AM I ELIGIBLE TO RETURN MY PRODUCTS?

When you shop with VitaCare™, you have the peace of mind in knowing that VitaCare Therapy™ products are covered by a 30-Day Money Back Guarantee.

You are eligible to return your products within the 30-day period covered by our money back guarantee.

Please follow the instructions below:

  • Email our support at info@vitacaretherapy.com

  • Follow the instructions provided by our support specialist

  • Once your request is approved, you will get a confirmation email with shipping guidelines


HOW DO I SHIP BACK THE ITEMS?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Important Note:

  • We do not provide pre-paid return labels at this time. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

  • DO NOT return the product to the address on the package or without prior consultation with our team. If an item is returned to the return address on the package it will result in us not receiving your return and being unable to process your refund.

  • Please make sure the items are in their original packaging, in good working condition, don’t have visible signs of use, and all manuals/accessories are included.

  • Please make sure to use a tracked return shipping option as a tracking number is REQUIRED for us to process your refund promptly.

I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?

If the purchased product is damaged, reach out to us through email within 3 days after the delivery date. Please provide a brief description and video/picture of the damaged product. We will immediately issue a replacement.

To expedite the process, please make sure to follow this format when emailing our Customer Care team:

Subject line: Damaged or Defective product

  • Order number

  • Full name

  • Detailed description of the fault/damage

  • Photo or preferably a video of the defective product

  • Original email used when purchasing

MY PRODUCT WAS LOST IN TRANSIT, OR WAS STOLEN.

If you have purchased Insured Shipping to cover theft and products lost during transit, we will immediately issue a replacement.

To expedite the process, please make sure to use this format when emailing our Customer Care team:

Subject line: Stolen, lost in transit order with insured shipping

  • Order number

  • Full name

  • Contact email address

Our Customer Care team will immediately initiate a replacement for you.

MY ORDER WAS LOST IN TRANSIT/STOLEN, AND I DID NOT PURCHASE INSURED SHIPPING.

We advise you to reach out to your post office, local carrier and state what has happened. We cannot guarantee a full refund or replacement for lost or stolen items.

I INSERTED A WRONG ADDRESS AT CHECKOUT, WHAT NOW?

Please ensure your full address is entered correctly at checkout prior to completing your order, as customer input errors may result in you not receiving your product(s).

VitaCare™ is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

Upon inquiry, VitaCare™ will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. As mentioned, please make sure to enter the correct delivery address, we cannot be responsible for lost packages due to incorrect address.

WHAT ARE MY REFUND OPTIONS?

The following refund options are supported:

  • Refund to the original payment method

  • Refund to store credit (if applicable)

HOW SOON WILL I GET MY REFUND?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To expedite this process we require you to provide us with a tracking number for your return. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Items must be in their original packaging, in good working condition, and all manuals/accessories should be included in your return.

LATE OR MISSING REFUNDS

If you have not yet received a refund, please follow these steps to resolve the issue:

  1. Double-check your bank account to ensure the refund has not been credited yet.

  2. Contact your credit card company as it may take some time for the refund to be officially posted.

  3. Reach out to your bank as there is usually a processing period before the refund is posted.

If you have completed these steps and still haven’t received your refund, please contact us at info@vitacaretherapy.com.

WE RESERVE THE RIGHT TO MODIFY THIS RETURN POLICY AT ANY TIME.

Thank you for choosing VitaCare™.

We appreciate your business and look forward to helping you manage your pain and improve your quality of life.

HAVE QUESTIONS?

Don’t hesitate to email us at info@vitacaretherapy.com. We are here to help!

BUY NOW, PAY LATER

Split your purchase into 4 interest-free payments with Shop Pay — secure, simple, and trusted by millions.

RISK-FREE EXPERIENCE

We offer an ironclad 30-day money-back guarantee if you're not satisfied — as long as the product is returned in original condition and with all packaging and accessories included.

FREE WORLDWIDE SHIPPING

We like to make things as simply and as upfront as possible, just the way we like it ourselves.

24/7 CUSTOMER SUPPORT

Customer satisfaction is our Number 1 priority. Get in touch with our Frendly Care Team, and they will get back to youas soon as possible.